Terms & Conditions for The Resort Alliance
The Resort Alliance User Terms and conditions, 20th January 2025
1. Introduction
These Terms & Conditions govern your use of the Resort Alliance website and any services and promotions provided through it. By accessing or using the website, you agree to be bound by these terms.
2. Services
The Resort Alliance is a platform that connects users with self-catering holiday resorts in Europe. We do not own or operate the resorts listed on our website. Our role is to facilitate bookings between users and the resorts. All discounts and offers on this website are subject to availability.
3. Bookings
To make a booking through the Resort Alliance, you will be directed to the website of the chosen resort. All bookings and payments are handled directly by the resort. The Resort Alliance is not responsible for any aspect of the booking process or the delivery of the holiday experience.
4. Responsibilities
- Users: Users are responsible for ensuring that their booking information is accurate and up-to-date. They are also responsible for complying with the terms and conditions of the chosen resort.
- Resorts: Resorts are responsible for providing accurate information about their properties and services. They are also responsible for handling all bookings and payments.
5. Liability
The Resort Alliance is not liable for any damages or losses incurred as a result of the use of our website or any services provided through it. This includes, but is not limited to, any errors or omissions in the information provided on our website, any problems with the booking process, or any issues with the delivery of the holiday experience.
6. Promotions and Prize Draws
The Resort Alliance may run promotions offering free holiday accommodation. These promotions are intended to grow our subscriber list so we can send you offers for other fantastic holidays.
- Subscription: By entering a promotion, you consent to be added to our subscriber list. We will use your email address to send you newsletters, special offers, and other marketing materials.
- Unsubscribing: You can unsubscribe from our mailing list at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.
Winners of prizes will be notified by email and telephone if required.
7. Booking Terms and Conditions
The Resort Alliance acts as a platform connecting users with holiday resorts. Each resort has its own set of booking terms and conditions that govern the contractual agreement between the resort and the user. The Resort Alliance is not responsible for, and has no liability in relation to, any such terms and conditions imposed by individual resorts.
Users are strongly advised to carefully review the booking terms and conditions of their chosen resort before making a reservation. These terms may cover aspects such as cancellation policies, payment schedules, damage deposits, and house rules.
8. Complaint Handling
While the Resort Alliance strives to ensure all our listed resorts offer excellent service, we understand that issues may occasionally arise during your stay. If you have a complaint about your experience at a resort booked through our platform, please contact us.
- Complaint Relay: With your permission, we will relay your complaint to the resort in question. We encourage all our partner resorts to treat our users with the utmost respect and provide outstanding customer service.
- Resolution: Though we will assist in communicating your complaint, the Resort Alliance is not responsible for remedying any issues experienced during your stay. The resort itself will liaise with you directly to try and find a satisfactory solution.
We value your feedback and will use it to improve our services and ensure all our partner resorts maintain high standards.
9. Indemnification
You agree to indemnify and hold harmless the Resort Alliance, its affiliates, and their employees from any claims, demands, or damages arising out of your use of our website or services.
10. Modifications
The Resort Alliance reserves the right to modify these Terms & Conditions at any time without notice. Any changes will be effective immediately upon posting on our website.
11. Governing Law
These Terms & Conditions shall be governed by the laws of England & Wales.
12. Contact
If you have any questions or concerns about these Terms & Conditions, please contact us via email at info@theresortalliance.com.
By using the Resort Alliance website, you acknowledge and agree to these Terms & Conditions.